Treating Customers Fairly

Pure Vans Limited (‘PVL’) is authorised by and regulated by the Financial Conduct Authority. As a responsible lender we are committed to applying the FCA’s principle of Treating Customers Fairly in all areas of our business activities to achieve the following outcomes:


To help customers fully understand the features, benefits, risks and costs of the financial products they buy, also, minimise the sale of unsuitable products by encouraging best practice before, during and after a sale

Customer complaints

Should you have a complaint, or if you are dissatisfied in any way, please contact our Head Office who will either be able to help resolve the issue for you or refer it on to our complaints department on your behalf.

Download our complaints handling procedure for further information